Project Quality Manager

Job Description Summary

Job Description

Responsible for managing quality within the GSS department, responsibilities include establishing, implementing, and maintaining quality management processes, monitoring and measurement of compliance and performance against targets, follow-up initiatives and actions, investigation into and eradication of causes of failure, management of quality audits and support in closure of customer complaints.

Responsible for the technical definition of customer requirements to be processed through the GE and nominated suppliers in terms of customer refurbishments, spare parts, field missions and defined turnkey projects.

Responsible for co-ordination of the product quality and manufacturing requirements between nominated suppliers, engineering departments and project delivery teams to ensure accurate work instructions, technical information, technical specifications, bills of materials and work instructions are issued to all the key suppliers, on time, to budget and meet quality assurance requirements. Interface and co-ordinate between engineering, project delivery, quality & health & safety teams for the implementation of technical information and safety requirements including testing.

Co-ordinate and interface between other global GE Grid Solutions workshops, supply units and nominated hubs to identify synergies and areas of common practice. Ensure high levels of customer satisfaction upon final delivery and to maximise project margins and value. Identify alternative business opportunities in GE Grid Solutions for customer spares and or refurbishment/kits of parts. Be actively involved in the Obsolescence strategy and archive relevant operational documents.

Responsibilities and Accountabilities:

Quality improvement

• Development and maintenance of quality control and assurance processes

• Development of product and process specifications

• Monitor and evaluate internal processes and make recommendations for improvement using the audit process

• Continuous improvement of product and service efficiency and quality

• Lead and drive a culture of continuous improvement, using tools such as Lean, Six Sigma, PFMEA etc.

• Support and lead the “stop work” policy if safety or quality are compromised

Customer care

• Engaging with customers and gathering product and service feedback

• Management of customer complaints

• Monitor customer satisfaction performance through relationship, transactional surveys and ACT (Complaints management process and tool)

• Ensure that metrics and feedback from customers and complaint management (ACT) are properly analysed to identify major contributors to dissatisfaction, deviations and root causes and define and lead improvement initiatives.

• In case customer failures, lead and coordinate the internal stakeholders to ensure customer satisfaction, whilst protecting company interests (liabilities, responsibilities, warranties, claim, accrual, risk management).

Quality management system

• Management and maintenance of QMS

• Internal audit planning and management. Identify and record gaps as well as deviations and support development, ensuring effectiveness of corrections by following up and validation of closure activities.

• Support in ISO certification and recertification at local, regional, and global level

Supplier quality

• Supplier qualification (Contractual validation, process capabilities and auditing)

• Parts qualification

• Incoming inspection

• Supplier monitoring and development

• Support quality improvements at supplier sites

• Supporting routine and type tests (FAT, customer witness etc)

• Support transfer of work activities

• Release of products and services

• Undertaking quality investigations using appropriate methodologies (RCA, 8D)

• Management of non-conformances from identification through to resolution

Erection and Commissioning Quality

• Quality assurance: control plan definition & validation

• Quality control: quality checks/tests within erection activities

• Validation of “Final erection & Commissioning” report for external customer

• Developing technical specifications to help develop the future business infrastructure.

• Providing technical support to key suppliers for projects / products / spares / refurbishments.

• Ensuring technical instructions are in place in terms of internal work orders, process specifications, drawings and procedures related to quality and health and safety.

• NPI risk analysis with outsourced products in collaboration with the relevant NPI leader , utilising appropriate risk reduction methodology (DFMEA, PFMEA).

• Product qualification at supplier premises following Grid Solutions process and tools.

• Develop and oversee ITPs and quality plans as well as responding to technical supplier related requests

Educational Requirements

• Ideally with a Degree or equivalent in production, manufacturing or science based subject or relevant experience within engineering and/or a quality role.

• Audit qualification and experience is required.

• 6 Sigma Green Belt or above is desirable.

Experience

• Demonstrate advanced problem-solving skills, utilising methodologies such as PFMEA, RCA, 8D and associated methodologies. The candidate shall have previous experience in conducting and managing audits and shall ideally have experience in a lead auditor role, supporting others during auditing activities and driving process improvement through audits.

• Considerable experience within an engineering and service environment, dealing with customer refurbishments and spare parts requirements, materials, plant, and equipment required to process customer requirements.

Additional Information

Relocation Assistance Provided: No